1. What is the cost of the program?

Active Debt Solutions uses a Performance-Based Fee Model. All of our fees are billed only after a settlement has been reached. You do not pay monthly administrative fees, and you do not pay for services not rendered.

While Active Debt Solutions has utilized a performance-based model for more than 3 years, the FTC has made this a requirement effective October 27, 2010. Unfortunately some companies continue to charge fees upfront.

Active Debt Solutions Performance-Based Fee:

Settlement Fee = 30% of Savings payable at time of settlement, this fee is due at the time of settlement, NOT before.           

2. What are Active Debt Solutions debt settlement program terms and conditions?

We believe it is important that you understand our debt settlement process before entering into a client relationship. Our terms and conditions are proudly displayed on our home page.  Visit www.active-debt.com.   

3. What percentage of Active Debt Solutions clients settles at least some of their debt?

Active Debt Solutions has settled at least one debt for 97% of our clients, 84.3% have settled 2 debts and 67.2% have settled at least 3 accounts.  With no upfront fees and strong focus on customer service, accumulation begins immediately and settlements take place much sooner than upfront fee or attorney models.

4. What percentage of clients drop out of the debt settlement program before completion?

Active Debt Solutions has experienced a yearly dropout rate of 10.5%. The reasons are broken down into categories listed in question #10.
We credit our performance-based pay model and the motivation of our clients for our exceptionally low dropout rate.

5. For those who complete the program, what was the average length of time in the program?

Typical debt settlement programs are designed to be completed in 24 to 40 months, but Active Debt Solutions clients historically average a completion time of 29 months

6. What is Active Debt Solutions’ average settlement amount?

In 2009 and 2010, Active Debt Solutions overall settlement s averaged 30.35% of the account balance at time of settlement and 38.76% of balance at time of enrollment. Increase in account balance is attributed to attrition.  Please keep in mind; these numbers do not include any fees charged by Active Debt Solutions Debt Solutions.

7. What is Active Debt Solutions’ Customer satisfaction rate?

Active Debt Solutions maintains a 97% satisfaction rate.  This rate is determined by monthly customer support calls, drop out rate and clients who have settled at least one debt. 

8. What percentage of clients' accounts experience any legal activity for a debt that was included in the program?

FTC rules state Debt Settlement companies must disclose all risks associated with DS programs including litigation.  Clients must be made aware of the possibilities of lawsuits.  Active Debt Solutions clients experienced legal activity on 38% of accounts.  Average client enrolled had 7 accounts, please note this number does not reflect 38% of all clients but 39% of accounts.  Depending on the state, some clients receive lawsuits on more than one account enrolled. 

Lawsuits are likely and Active Debt Solutions will continue to negotiate on the client's behalf to reach a settlement. Less than 1% of all client accounts experience any escalated levels of legal activity such as a lien or wage garnishment.

9. What percentage of clients continues to get collection calls while in the program?

100%.  Any claims that calls will stop are misleading.  Banks have a legal right to attempt to collect a debt, for that reason, all clients may continue to receive calls.

10. Why do clients leave the program before completion?

While most clients enter into a program with the greatest of intentions, change is inevitable and even the most well thought out plans can get abandoned.

Below you will find the statistics of clients that have left the Active Debt Solutions program prior to completing. The results are based on many factors, some of which are completely out of Active Debt Solutions’ and/or the client's control.